Politique d'expédition

Shipping Policy

Shipping Information:

At Thandynie, we strive to deliver your order quickly and efficiently. Here’s what you need to know:

  • Processing Time: Orders are processed within 1-3 business days. Some items may take longer to process—please check the specific product page for details.

  • Shipping Time: Shipping times vary based on the destination and shipping method. Standard shipping to major destinations typically takes 7-14 business days. Deliveries to remote areas may take longer.

Duties and Taxes:

For international orders, please note that customs duties, taxes, and fees may apply, depending on your country’s regulations. These charges are not included in the product or shipping cost and are the customer’s responsibility to pay upon delivery. For more details, contact your local customs office.

Logistics Partners:

While we don’t directly collaborate with specific logistics companies, you can opt for services like DHL, UPS, or FedEx for fast and reliable shipping to your home.

Return Policy:

We want you to be completely satisfied with your purchase. If you’re not, you can return the item(s) within 14 days of receiving your order.

  • Return Request: Contact us at contact@thandynie.com within 14 days to start a return.

  • Return Conditions: Items must be in their original, unused condition with all packaging and tags intact.

  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service or purchasing shipping insurance.

Multiple Suppliers:

To provide you with a wide range of products, we work with multiple suppliers. Depending on your order, items may ship separately, resulting in multiple packages.

Refunds:

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund. If approved, refunds will be processed, and a credit will be issued to your original payment method within a few days.

For any questions, feel free to contact us at contact@thandynie.com. We’re always here to help!