What types of clothing does Thandynie offer?

Thandynie offers a wide range of stylish and comfortable clothing options. Our products include items like the "ACTIVE BASIC Waist Lace Trim Cami Romper" that combine fashion and comfort effortlessly.

How long do I have to initiate a return?

Returns must be initiated within 7 days of receiving your order, as determined by the tracking delivery date. For split package orders, the return window starts from the final package delivery date.

What are the conditions for returns?

To be eligible for returns, items must be unworn and in their original condition. Original tags and clear garment packaging with SKU labels must be intact. Items returned without meeting these criteria may incur a 20% restocking fee or be declined entirely.

How long does it take to process a refund?

Refunds will be processed within 5-7 business days after receiving the returned items. The refund will be issued to the original payment method or to your account balance for faster processing.

Does Thandynie offer exchanges?

No, we do not accept exchanges. If you need a different item, please return the original item and place a new order.

How long does shipping take?

Shipping times vary depending on the shipping method and destination. Standard shipping within the USA typically takes 3-7 business days, while international shipping can take 7-21 business days.

What are the shipping costs?

Shipping costs are calculated at checkout based on the weight and destination of your order. Free standard shipping is available on orders over $80 within the USA.

What should I do if my package is lost or damaged?

If your package is lost or damaged during transit, please contact us immediately to initiate a claim with the carrier. We will work with you to resolve the issue promptly.

Can I cancel my order?

Orders can be canceled within 24 hours of placement if they have not been processed or shipped. Contact our customer service team to request a cancellation.

What should I do if there is a problem with my order?

If you have any issues with your order, please contact our customer support team at contact@thandynie.com. We are here to assist you and resolve any problems you may encounter.